REKAPITULASI HASIL SURVEY KEPUASAN PELANGGAN MELALUI KOTAK SARAN/ KOIN KEPUASAN PELANGGAN
TAHUN 2021
| NO |
TANGGAL |
RUANG |
JML KOIN KEPUASAN |
PUAS |
TIDAK PUAS |
ALASAN TIDAK PUAS |
TINDAK LANJUT |
| 1 |
30 JAN |
PENDAFTARAN |
4 |
4 |
0 |
– |
– |
| PU DAN IGD |
7 |
7 |
0 |
– |
– |
| P2P |
2 |
2 |
0 |
– |
– |
| LAB |
8 |
8 |
0 |
– |
– |
| IBU |
9 |
9 |
0 |
– |
– |
| ANAK |
3 |
3 |
0 |
– |
– |
| IMUNISASI |
2 |
2 |
0 |
– |
– |
| PERSALINAN |
5 |
5 |
0 |
– |
– |
| OBAT |
10 |
10 |
0 |
– |
– |
| JIWA/ GIZI/ SANITASI/ PADAR |
6 |
6 |
0 |
– |
– |
| KB |
3 |
3 |
0 |
– |
– |
| KASIR |
5 |
5 |
0 |
– |
– |
| 2 |
27 FEBRUARI |
PENDAFTARAN |
6 |
5 |
1 |
Kalau bisa ada kursi untuk ibu hamil biar tidak menunggu sambil berdiri |
Akan disediakan stiker kursi prioritas di ruang tunggu |
| PU DAN IGD |
10 |
10 |
0 |
– |
– |
| P2P |
3 |
3 |
0 |
– |
– |
| LAB |
4 |
4 |
0 |
– |
– |
| IBU |
8 |
8 |
0 |
– |
– |
| ANAK |
7 |
7 |
0 |
– |
– |
| IMUNISASI |
2 |
2 |
0 |
– |
– |
| PERSALINAN |
4 |
4 |
0 |
– |
– |
| OBAT |
3 |
3 |
0 |
– |
– |
| JIWA/ GIZI/ SANITASI/ PADAR |
2 |
2 |
0 |
– |
– |
| KB |
3 |
3 |
0 |
– |
– |
| KASIR |
3 |
3 |
0 |
– |
– |
| 3 |
31 MARET |
PENDAFTARAN |
3 |
3 |
0 |
– |
– |
| PU DAN IGD |
5 |
5 |
0 |
– |
– |
| P2P |
1 |
1 |
0 |
– |
– |
| LAB |
3 |
3 |
0 |
– |
– |
| IBU |
5 |
5 |
0 |
– |
– |
| ANAK |
4 |
4 |
0 |
– |
– |
| IMUNISASI |
3 |
3 |
0 |
– |
– |
| PERSALINAN |
4 |
4 |
0 |
– |
– |
| OBAT |
8 |
8 |
0 |
– |
– |
| JIWA/ GIZI/ SANITASI/ PADAR |
5 |
5 |
0 |
– |
– |
| KB |
2 |
2 |
0 |
– |
– |
| KASIR |
3 |
3 |
0 |
– |
– |
| 4 |
30 APRIL |
PENDAFTARAN |
7 |
7 |
0 |
– |
– |
| PU DAN IGD |
10 |
10 |
0 |
– |
– |
| P2P |
2 |
2 |
0 |
– |
– |
| LAB |
5 |
5 |
0 |
– |
– |
| IBU |
6 |
6 |
0 |
– |
– |
| ANAK |
4 |
4 |
0 |
– |
– |
| IMUNISASI |
2 |
2 |
0 |
– |
– |
| PERSALINAN |
4 |
4 |
0 |
– |
– |
| OBAT |
9 |
9 |
0 |
– |
– |
| JIWA/ GIZI/ SANITASI/ PADAR |
3 |
3 |
0 |
– |
– |
| KB |
2 |
2 |
0 |
– |
– |
| KASIR |
4 |
4 |
0 |
– |
– |
| 5 |
31 MEI |
PENDAFTARAN |
|
|
|
– |
– |
| PU DAN IGD |
5 |
4 |
1 |
Kursi tunggu kurang |
akan diadakan penambahan kursi di pengadaan tahun 2021 |
| P2P |
2 |
2 |
0 |
– |
– |
| LAB |
7 |
7 |
0 |
– |
– |
| IBU |
6 |
6 |
0 |
– |
– |
| ANAK |
4 |
4 |
0 |
– |
– |
| IMUNISASI |
2 |
2 |
0 |
– |
– |
| PERSALINAN |
5 |
5 |
0 |
– |
– |
| OBAT |
6 |
6 |
0 |
– |
– |
| JIWA/ GIZI/ SANITASI/ PADAR |
4 |
4 |
0 |
– |
– |
| KB |
4 |
4 |
0 |
– |
– |
| KASIR |
3 |
3 |
0 |
– |
– |
| 6 |
30 JUNI |
PENDAFTARAN |
5 |
4 |
1 |
– |
– |
| PU DAN IGD |
6 |
5 |
1 |
– |
– |
| P2P |
2 |
2 |
0 |
– |
– |
| LAB |
4 |
4 |
0 |
– |
– |
| IBU |
7 |
7 |
0 |
– |
– |
| ANAK |
5 |
5 |
0 |
– |
– |
| IMUNISASI |
3 |
3 |
0 |
– |
– |
| PERSALINAN |
4 |
4 |
0 |
– |
– |
| OBAT |
10 |
10 |
0 |
– |
– |
| JIWA/ GIZI/ SANITASI/ PADAR |
3 |
3 |
0 |
– |
– |
| KB |
2 |
2 |
0 |
– |
– |
| KASIR |
1 |
1 |
0 |
– |
– |
| 7 |
31 JULI |
PENDAFTARAN |
4 |
3 |
1 |
jam operasional pendaftaran jam berapa?baru jam 09.27 sudah ditutup |
kemungkinan ada peredaaan waktu antara puskesmas dan pelanggan, tindak lanjutnya akan dipasang jam dinding di depan ruang pendaftaran |
| PU DAN IGD |
5 |
4 |
1 |
– |
– |
| P2P |
1 |
1 |
0 |
– |
– |
| LAB |
4 |
4 |
0 |
– |
– |
| IBU |
5 |
5 |
0 |
– |
– |
| ANAK |
2 |
2 |
0 |
– |
– |
| IMUNISASI |
1 |
1 |
0 |
– |
– |
| PERSALINAN |
4 |
4 |
0 |
– |
– |
| OBAT |
7 |
7 |
0 |
– |
– |
| JIWA/ GIZI/ SANITASI/ PADAR |
4 |
4 |
0 |
– |
– |
| KB |
2 |
2 |
0 |
– |
– |
| KASIR |
4 |
4 |
0 |
– |
– |
| 8 |
31 AGUSTUS |
PENDAFTARAN |
4 |
4 |
0 |
– |
– |
| PU DAN IGD |
5 |
5 |
0 |
– |
– |
| P2P |
1 |
1 |
0 |
– |
– |
| LAB |
3 |
3 |
0 |
– |
– |
| IBU |
5 |
4 |
1 |
pelayanan kehamilan sangat mengecewakan sehari hanya 5 orang |
kebijakan disaat ini untuk membatasi kontak dengan pasien karena keterbatasan tenaga karena kasus COVID masih tinggi |
| ANAK |
3 |
3 |
0 |
– |
– |
| IMUNISASI |
2 |
2 |
0 |
– |
– |
| PERSALINAN |
4 |
4 |
0 |
– |
– |
| OBAT |
8 |
8 |
0 |
– |
– |
| JIWA/ GIZI/ SANITASI/ PADAR |
4 |
4 |
0 |
– |
– |
| KB |
2 |
2 |
0 |
– |
– |
| KASIR |
3 |
3 |
0 |
– |
– |
| 9 |
30 SEPTEMBER |
PENDAFTARAN |
4 |
4 |
0 |
pakai antrian manual kurang greget karena tanpa pengeras suara jadi ketika duduk dibelakang tidak dengar, kembalikan antrian elektronik |
saat itu memang sedang trobel di mesin antrian dan aplikasi karena maintenance |
| PU DAN IGD |
7 |
7 |
0 |
– |
– |
| P2P |
2 |
2 |
0 |
– |
– |
| LAB |
8 |
8 |
0 |
– |
– |
| IBU |
9 |
9 |
0 |
– |
– |
| ANAK |
3 |
3 |
0 |
– |
– |
| IMUNISASI |
2 |
2 |
0 |
– |
– |
| PERSALINAN |
5 |
5 |
0 |
– |
– |
| OBAT |
10 |
10 |
0 |
– |
– |
| JIWA/ GIZI/ SANITASI/ PADAR |
6 |
6 |
0 |
– |
– |
| KB |
3 |
3 |
0 |
– |
– |
| KASIR |
5 |
5 |
0 |
– |
– |
| 10 |
30 OKTOBER |
PENDAFTARAN |
4 |
4 |
0 |
– |
– |
| PU DAN IGD |
7 |
7 |
0 |
– |
– |
| P2P |
2 |
2 |
0 |
– |
– |
| LAB |
8 |
8 |
0 |
– |
– |
| IBU |
9 |
9 |
0 |
– |
– |
| ANAK |
3 |
3 |
0 |
– |
– |
| IMUNISASI |
2 |
2 |
0 |
– |
– |
| PERSALINAN |
5 |
5 |
0 |
– |
– |
| OBAT |
10 |
10 |
0 |
– |
– |
| JIWA/ GIZI/ SANITASI/ PADAR |
6 |
6 |
0 |
– |
– |
| KB |
3 |
3 |
0 |
– |
– |
| KASIR |
5 |
5 |
0 |
– |
– |
| 11 |
30 NOVEMBER |
PENDAFTARAN |
4 |
4 |
0 |
– |
– |
| PU DAN IGD |
7 |
7 |
0 |
– |
– |
| P2P |
2 |
2 |
0 |
– |
– |
| LAB |
8 |
8 |
0 |
– |
– |
| IBU |
9 |
9 |
0 |
– |
– |
| ANAK |
3 |
3 |
0 |
– |
– |
| IMUNISASI |
2 |
2 |
0 |
– |
– |
| PERSALINAN |
5 |
5 |
0 |
– |
– |
| OBAT |
10 |
10 |
0 |
– |
– |
| JIWA/ GIZI/ SANITASI/ PADAR |
6 |
6 |
0 |
– |
– |
| KB |
3 |
3 |
0 |
– |
– |
| KASIR |
5 |
5 |
0 |
– |
– |
| 12 |
31 DESEMBER |
PENDAFTARAN |
4 |
4 |
0 |
– |
– |
| PU DAN IGD |
7 |
7 |
0 |
– |
– |
| P2P |
2 |
2 |
0 |
– |
– |
| LAB |
8 |
8 |
0 |
– |
– |
| IBU |
9 |
9 |
0 |
– |
– |
| ANAK |
3 |
3 |
0 |
– |
– |
| IMUNISASI |
2 |
2 |
0 |
– |
– |
| PERSALINAN |
5 |
5 |
0 |
– |
– |
| OBAT |
10 |
10 |
0 |
– |
– |
| JIWA/ GIZI/ SANITASI/ PADAR |
6 |
6 |
0 |
– |
– |
| KB |
3 |
3 |
0 |
– |
– |
| KASIR |
5 |
5 |
0 |
– |
– |
